This category highlights excellence in government eServices delivery offered through smart devices for individuals or the business sector.
- Provide a short description of the App, highlighting main features, beneficiaries and the ability to solve a problem that deals with Public Service with high level of impact on society. (Max 200 words)
- Describe the rationale behind offering the service through an application rather than (or in addition to) the use of other channels and its contribution to the eOman strategy as well as to Oman’s overall development strategies. (Max 300 words)
Please provide a detailed explanation surrounding the latest innovations, new technologies or unique functionalities used to provide the services through the app.(Max 200 words).
Describe the main service features, illustrating its technological aspects and how these are deployed, including access, user friendliness, navigation, etc. (provide precise screen shots of features you want to highlight) (Max 300 words)
Describe the achieved impacts and return of investment of the service on the users, service provider & society, briefly explaining how this has been achieved, by providing credible evidence where possible.(300 words)
- Provide some evidences on the following:(300 words)
- App analytics tools
- In-app feedback
- Reviews and ratings
- Describe user support facilities (e.g. help desks, special features, etc.).(Max 200 words)
Describe the methods used to obtain customer feedback (200 words)